“One of the big questions in evaluating education is this: Who is the client? Is it the student? The parents? Future employers?
Many rankings focus on the students. But now the Boeing Company has come up with a means for evaluating the quality of students it gets from various colleges, according to the Chronicle of Higher Education. Boeing's work is coming out in a few weeks, and we wonder how it will impact the "best colleges" business.”
Who are the “clients” of the Division of Employer Account, NJDLWD? The employers themselves? The workers whose UI/DI programs we help run? Or the taxpayers on NJ in general? All of them?
Each of those groups has expectations of us. We should have goals that address all those expectations as far as we are able. However priorities have to be set in light of a finite amount of resources.
What is our best use of those resources to benefit all our “clients?” Is it being decided or are we putting out fires and just moving along, day by day, year by year in an effort to keep up with the rapidly changing business and political world? If these issues are being addressed, we, the front-line employees charged with dealing with our “client” should know what those priorities are.
A related article is in this month’s Behn Report.
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